FAQ

Orders are generally prepared for dispatch within 48 business hours. After handover to the carrier, delivery usually takes 2–4 business days in mainland France and 3–5 business days in the other EU countries served. These are estimates; the timeframe shown at checkout prevails.

To receive your pair sooner, select express delivery at checkout when available for your address. DHL Express — Delivery within 48 hours refers to delivery after dispatch, separate from order preparation time. Available express services, their prices and the applicable delivery timeframe are shown before you confirm your purchase. If no express option appears, it is unavailable for your address or parcel.

Select pickup-point delivery at checkout. After payment, choose an available pickup point. Provide a valid mobile number for notifications. If you do not select a point, a compatible one near your address may be assigned automatically.

Pickup-point delivery is free only in mainland France (including Corsica). Rates elsewhere: €5.90 for Germany; €6.90 for Austria, Spain, Italy, the Netherlands and Portugal; €7.90 for Belgium and Luxembourg; €8.90 for Czechia, Hungary and Poland; €10.90 for Slovakia and Sweden; €11.90 for Denmark, Estonia, Finland, Ireland, Latvia, Lithuania and Slovenia; €14.90 for Croatia. Pickup-point delivery is unavailable in Bulgaria, Cyprus, Greece, Malta and Romania; home delivery remains available. Select your pickup point after payment. Available services and the final price depend on the delivery country, address and parcel and are confirmed at checkout.

Home delivery in mainland France starts at €9.90 for parcels up to 2 kg. Elsewhere the price depends on destination and parcel weight. Check the shipping policy; the final amount is shown before order confirmation. shipping policy

Depending on the country and method, we use DHL Express, Mondial Relay, Chronopost / Chrono Relais or UPS. Only services available for your address and parcel appear at checkout.

We ship to each of the 27 European Union countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, mainland France (including Corsica), Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Switzerland, the United Kingdom and Norway are not currently served.

Contact us as soon as possible. Before dispatch, we will try to amend the address or pickup point if technically possible, but cannot guarantee it. contact form

Available payment methods are displayed at checkout.

Yes. Transactions use Shopify's secure payment platform. TOTSNEAKERS does not directly store your complete bank-card details.

You have 14 calendar days after receipt to notify us of your withdrawal, then 14 days after that notification to send the product back. Normal indoor trying on is allowed. Please return the box and accessories where possible: their absence does not remove your right of withdrawal. Only diminished value caused by handling beyond what is necessary to check the product may be deducted. Contact contact@totsneakers.fr for return instructions.

For eligible returns from mainland France, TOTSNEAKERS covers standard return costs when you request within 14 days, meet the return conditions and follow our instructions. For a change of mind or withdrawal from abroad, the customer pays return shipping. If we sent the wrong item or size, it arrived damaged or the issue is our responsibility, we cover return costs regardless of country. Contact us with your order number before shipping and consult the refund policy. contact form refund policy

For each of the 26 EU countries outside France listed under Delivery, the cost of a return label supplied by TOTSNEAKERS and used for a change-of-mind return is deducted from your refund. The price is disclosed and agreed with you before the label is issued. If you pay for return shipping yourself, no TOTSNEAKERS label cost is deducted. Unused labels are not deducted. No label cost is deducted for eligible returns from mainland France or for errors or defects for which we are responsible, regardless of country.

We refund you to the original payment method within 14 days of your withdrawal notice. We may withhold the refund until we receive the product or evidence that you have sent it back, whichever comes first; inspecting the return does not extend this deadline. If you withdraw from the entire order, the original standard delivery charge is refunded, but any surcharge for a more expensive delivery method is not. Any return-label costs follow the conditions above.

Yes. All products sold by TOTSNEAKERS are authentic. We source through suppliers who work directly with brands including ASICS, Adidas, Nike, UGG, Vans, Puma and Jordan.

The selection changes with arrivals. It includes Adidas, UGG, ASICS, Nike, Vans, Puma and Jordan, along with other selected brands.

We use selected suppliers that source directly from the brands and official channels. Ask us about a specific pair with its model or reference.

Sizing varies by brand and model. Check the product page; if you are between sizes, contact us with the model and your usual size. contact form

Products are new unless the product page says otherwise. An original box is included when supplied with the pair. Any issue with the condition of the pair or box is stated on its page.

Use a soft brush and slightly damp cloth. Avoid machine washing to protect the materials and shape.