Need help?

Need help with a product, size, order or return? Our team replies within 24 business hours.

Have a question about a pair, a size or your order? Use the contact form on this page to get in touch with TOTSNEAKERS.

Help us answer your question

If your enquiry concerns an order, include its number and the email address used for the purchase. For questions about a model, give its name or reference and the size you are looking for.

Delivery, tracking and returns

Check our FAQ for information on delivery, choosing a pickup point, tracking and returns. Delivery options and prices depend on the destination country and are shown before payment.

To track a dispatched order, use the tracking link sent by email. If you need help, include your order number in your message.

Response

Within 24 business hours

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Send us a message

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Frequently asked questions

Are your sneakers authentic?

Yes. Every pair is new and 100% authentic.

When will my order ship?

Orders are prepared for dispatch within 48 business hours. You'll receive a tracking number after shipment.

Can I return an item?

You can request a return within 14 days of receipt. Standard return shipping is covered for eligible returns from mainland France, subject to the terms. For returns from abroad, the customer pays unless the error or damage is attributable to TOTSNEAKERS.

How do I choose my size?

Fit varies by brand and model. Check the product page; if unsure, contact us with your usual size and the style you want.

Why does the price vary by size?

Prices for some sizes may vary with availability and demand. The price of your selected size is shown before adding it to your cart.

TOT CORP – SAS au capital de 2 000 € – SIREN 914 690 375 – 70 Rue du Lys, 77150 Lesigny